Privacy Policy

Effective Date: 07/04/2026

Bandu Eco crest (“we”, “our”, “us”) is committed to protecting your privacy and ensuring lawful processing of your personal data in compliance with applicable laws including the Information Technology Act, 2000, SPDI Rules, and globally recognized data protection principles (including GDPR standards where applicable).

1. Scope

This Privacy Policy applies to:

  • Website visitors
  • Users submitting inquiries or forms
  • Leads collected via website, WhatsApp, Facebook/Instagram, or third-party integrations
  • Customers and business partners

2. Definitions

  • Personal Data: Any information that identifies an individual directly or indirectly
  • Sensitive Personal Data (SPDI): Includes financial information, identity documents, etc., as defined under Indian law
  • Processing: Collection, storage, usage, sharing, or deletion of data

3. Information We Collect

A. Personal Information

  • Name
  • Phone number
  • Email address
  • Address (residential/office)
  • Company name
  • Property preferences & interests
  • Any data submitted via forms or chat

B. Sensitive Personal Data (if applicable)

  • PAN / ID proof (only when required for transactions)
  • Financial/payment-related details

⚠️ SPDI is collected only when strictly necessary and handled with enhanced protection.

C. Automatically Collected Data

  • IP address
  • Browser & device type
  • Pages visited
  • Approximate location
  • Cookies and tracking data

D. Third-Party Lead Sources

We may collect data from:

  • Meta platforms (Facebook / Instagram Lead Ads)
  • WhatsApp Business API / Cloud API
  • Landing pages and CRM integrations

This includes:

  • Name
  • Phone number
  • Email
  • Inquiry details

4. Lawful Basis for Processing (GDPR-style)

We process your data based on:

  • Consent – When you submit forms or opt-in
  • Contractual necessity – To provide requested services
  • Legal obligation – Compliance with laws
  • Legitimate interest – Business improvement, lead handling

5. How We Use Your Information

Your data is used to:

  • Respond to property inquiries
  • Provide project details, pricing, and offers
  • Schedule site visits or consultations
  • Send updates via:
    • Calls
    • SMS
    • Email
    • WhatsApp
  • Improve services and marketing strategies
  • Maintain CRM and lead management systems

6. WhatsApp & Communication Consent

By submitting your contact details, you explicitly consent to:

  • Being contacted via WhatsApp, calls, SMS, and email
  • Receiving project updates, offers, and follow-ups

We use WhatsApp Business API which may process data via secure third-party providers.

You can opt out anytime by replying “STOP” or contacting us.

7. Facebook / Instagram Lead Ads

If you submit your information via Meta Lead Ads:

  • Your data is transferred securely to our CRM/backend
  • It is used only for:
    • Contacting you
    • Providing requested information

We comply with Meta Platform Terms and do not misuse or resell such data.

8. Cookies Policy

What Are Cookies?

Cookies are small data files stored on your device to enhance user experience.

Types of Cookies We Use:

  • Essential Cookies – Required for site functionality
  • Analytics Cookies – (e.g., Google Analytics)
  • Marketing Cookies – Track ad performance (Meta Pixel, etc.)

Purpose:

  • Improve website performance
  • Track user behavior
  • Optimize marketing campaigns

Your Control:

You can:

  • Disable cookies via browser settings
  • Use cookie consent banner (if implemented)

9. Data Sharing & Disclosure

We do NOT sell or rent your personal data.

We may share data with:

  • Trusted service providers (CRM, hosting, WhatsApp API providers)
  • Marketing platforms (Meta, Google)
  • Legal authorities when required

All partners are bound by confidentiality obligations.

10. Data Storage & Security

We implement:

  • Secure servers and encrypted communication (HTTPS)
  • Access control & authentication
  • Restricted employee access

However, no system is 100% secure, and we cannot guarantee absolute protection.

11. Data Retention

We retain your data:

  • As long as required for business purposes
  • Until you request deletion
  • Or as required by law

12. Your Rights (GDPR-style)

You have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion (“Right to be forgotten”)
  • Withdraw consent
  • Object to processing
  • Request data portability

To exercise rights, contact us at: [Insert Email]

13. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices.

14. Children’s Privacy

We do not knowingly collect data from individuals under 18 years of age.

15. Limitation of Liability

Bandu Ecocrest shall not be liable for:

  • Unauthorized access due to external breaches
  • Loss or misuse of data beyond reasonable control
  • Third-party service failures

16. Dispute Resolution

Any disputes shall be governed by Indian laws and resolved under the Arbitration and Conciliation Act, 1996 by a sole arbitrator appointed by Bandu Ecocrest.

17. Updates to This Policy

We may update this policy periodically. Changes will be reflected with a revised Effective Date.

 

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